Get to Know Us
Our Services

We provide a range of services to the community, including:

• Investigating allegations of child abuse and neglect;
• Protecting children who have suffered abuse or neglect (or are at risk of harm) by assisting and supporting their families to reduce harmful circumstances in the home or placing children in care;
• Referring families to other service providers when we do not offer a service;
• Arranging for treatment services for children in our care;
• Placing children in foster homes or adoptive homes depending on the legal status of the child and his or her needs; and
• Recruiting, developing, educating and supporting foster and adoptive homes.
• We also provide adoption disclosure services to adult adoptees; and biological and adoptive family members.
• We provide community education through information distribution and public speaking.

Complaints
Durham CAS strives to provide the highest quality service to families and children. If you haveconcerns about our services, we want to work together with you to resolve them. Please discuss your concern with your worker or his/her supervisor.

 Additional information is available from the Ministry of Children and Youth Services. There are two pamphlets which may be helpful:

• Do you want a review of a decision you have received from an Ontario Children’s Aid Society or licensee?
• Do you have a complaint about services you have sought or received from an Ontario Children’s Aid Society?