Frequently Asked Questions

If you have any questions please refer to the following sections:

Adoption Process
Foster Care
How Can You Help?
Reporting Abuse
Services for Adult Adoptees

Complaint Review Process

Durham CAS strives to provide the highest quality service to families and children. If you have concerns about our services, we want to work together with you to resolve them. Please discuss your concern with your worker or his/her supervisor.

 Additional information is available from the Ministry of Children and Youth Services. There are two pamphlets which may be helpful:

• Do you want a review of a decision you have received from an Ontario Children’s Aid Society or licensee?
• Do you have a complaint about services you have sought or received from an Ontario Children’s Aid Society?